Overview
Good morning, Axaay 👋
Here's what's happening across Microtech operations today — 23 Jul 2026.
+8%
186
Total tickets (this month)
-3%
27
Pending tickets
+12%
142
Closed tickets
+2
6
Reopened tickets
Tickets by status
Last 30 daysAMC revenue vs cost
₹ in lakhsRecent tickets
Colour = live status| Ticket | Customer | Asset | Engineer | Status | Updated |
|---|
Generated
Assigned
Pending (Customer / Spares / OEM)
Reopened
Completed
Operations
Tickets / Calls
Every service call, from generation to closure.
| Ticket | Customer / Branch | Issue | Engineer | Status | Remark |
|---|
TCK-2026-1042 · Ticket history
Full audit trailTicket generated
DVR not powering on — Warehouse Gate 2 camera bank.
09:12 AM
Assigned to Ravi Patel
Auto-assigned by zone: Surat East.
09:40 AM
Pending — Spare Parts
SMPS unit required, ordered from OEM.
11:05 AM
Marked completed
SMPS replaced & tested. Customer signed off.
4:20 PM
Reopened by customer
Camera 4 still intermittent — revisit requested.
Yesterday
Call details
CustomerAM/NS India
DepartmentSecurity / CCTV
Issue with assetDVR — Power Supply
Issue typeHardware Fault
Call typeOn-site
Assigned engineerRavi Patel
Report fileservice_report_1042.pdf
Operations
Asset Management
Every device Microtech has installed or maintains.
| Asset | Type | Serial No. | Location | Purchased | Warranty |
|---|
Operations
Customers & Branches
Companies, their branches, and assigned assets.
Companies
42 active| Company | Branches | GST |
|---|
AM/NS India — Branches
4 branches| Branch | Code | Contact | Assets |
|---|---|---|---|
| Surat Plant | BR-001 | Nilesh M. · 98250xxxxx | 62 |
| Hazira Unit | BR-002 | Priya R. · 91234xxxxx | 48 |
| Ahmedabad Depot | BR-003 | Kunal S. · 90210xxxxx | 21 |
| Vadodara Office | BR-004 | Foram T. · 99887xxxxx | 15 |
Operations
AMC Management
Active contracts, renewals due, and coverage type.
312
Active AMCs
18
Expiring in 30 days
₹41.2L
Annual AMC value
228 / 84
Comprehensive / Non-comp.
| AMC No. | Customer | Asset | Type | Start | End | Status |
|---|
Field Operations
Engineer Module
On-site visits, logged from anywhere against a ticket.
My assigned calls — Ravi Patel
Field engineer view| Ticket | Customer | Location | Status | |
|---|---|---|---|---|
| TCK-1042 | AM/NS India | Hazira Unit | Assigned | |
| TCK-1039 | Jaywin Steel | GIDC Sachin | Pending | |
| TCK-1035 | V-Trans | Udhna Depot | Reopened |
Add on-site visit
VZ-7731-RP
Sales
Quotations
Draft, send, and track quotes — with AI-drafted replies.
All
Draft
Sent
Converted
Rejected
| Quote No. | Customer | Solution | Amount | Status |
|---|
✨ AI-drafted reply — QT-0512
Generated, editable before sending
"Thank you for considering Microtech for your CCTV upgrade at the Hazira Unit. Attached is our revised quotation reflecting the 32-channel NVR setup discussed on-site — valid for 15 days. Happy to walk through the specs on a call this week."
Sales
Profit & Loss — Quotation QT-0512
Know your margin before you walk into the negotiation.
Quotation value (client)₹4,85,000
Vendor / procurement cost₹3,60,000
Installation & labour cost₹35,000
Gross margin₹90,000 (18.6%)
Vendor comparison
| Vendor | Quote | Delivery |
|---|---|---|
| Hikvision Distributor — Surat | ₹3,60,000 | 4 days |
| CP Plus — Ahmedabad | ₹3,74,500 | 2 days |
| Dahua — Mumbai | ₹3,45,000 | 7 days |
Negotiation buffer available
₹58,000 (12%)
You can drop the client price down to ₹4,27,000 and still hold a 10% floor margin.
Bargain simulator
0%8% selected20%
Revised price₹4,46,200
Revised margin₹51,200 (11.5%)
Insights
Reports
Excel exports plus AI-generated summaries. Superadmin sees every module's reports here.
📊
Customer-wise call logs
Monthly & annual, by company
🧾
Total AMC report
All currently active contracts
🛠️
Asset replacement log
Old → new part history
✨ AI report insight
Auto-summarised, weekly
This week, DVR power-failure calls rose 22% across Surat-zone branches, mostly at AM/NS India and Jaywin Steel sites — likely tied to the recent voltage fluctuations reported by 3 engineers. Consider proactively offering surge-protection add-ons on renewal for these accounts.
Superadmin only
Roles & Access (RBAC)
Every module is opt-in per role — nothing is visible by default.
| Module | Superadmin | Admin | Engineer | Accounts | Customer |
|---|---|---|---|---|---|
| Tickets / Calls | ✓ | ✓ | ✓ | ✓ | |
| Asset Management | ✓ | ✓ | |||
| Customers & Branches | ✓ | ✓ | |||
| AMC Management | ✓ | ✓ | ✓ | ||
| Quotations | ✓ | ✓ | ✓ | ||
| Profit & Loss | ✓ | ✓ | |||
| Reports (all) | ✓ | ||||
| Website CMS | ✓ | ||||
| Roles & Access | ✓ |
Superadmin only
Website CMS
Edit microtechit.in content — no code changes needed.
Hero / Banner
"End-to-End IT Infrastructure & Security Solutions"
Stats counters
10+ years · 1000+ projects · 250+ AMC customers · 40+ engineers · 20+ states
Solutions cards (8)
CCTV, Networking, Computers, Servers, Biometric, IT Infra, Video Analytics, AMC
Client logos (12)
Forest Dept., NRLM, AM/NS India, V-Trans and 8 more
Testimonials (3)
Google reviews from Saurabh Jain, Kiran Dave, Aslam Khan
States covered list
Scrolling marquee — 27 states/UTs listed
Contact form leads
14 new enquiries this week from the homepage form
System
Notifications & Configuration
Smaller admin utilities, grouped in one place.
Notifications
🎉 Holiday notice — Aug 15Scheduled
💰 Diwali AMC renewal offerDraft
⚠️ Server maintenance — Sun 2AMSent
Expenses & Budget
This month's call expenses₹1,84,300
AMC budget allocated₹2,50,000
Remaining₹65,700
AMC Type Configuration
ComprehensiveUnlimited calls, all parts covered
Non-comprehensivePer-call service charge only
Asset Warranty Alerts
Expiring in 30 days18 assets
Auto-email to adminEnabled